Unified Messaging


AHS Unified Messaging

Your voicemail has been enabled with Unified Messaging (UM).  UM is a feature that simultaneously delivers voicemail messages to your Exchange (Outlook) inbox, as well as your desk phone.  If you have access to Exchange email via your smartphone, voice messages will also be delivered to your smartphone.  Messages come in the form of a WAV file attachment and include the name and phone number (caller ID) of the sender, when available.  You may manage your messages via phone or Outlook client.  Message status is synchronized across email and voicemail systems.

Please note the following facilities will not be enabled with Unified Messaging for the migration of their accounts to Exchange online. These facilities will not be complete with their Cisco Unified Communications Manager install, thus will not have these features. When the Cisco install is complete, then they will have full function with Unified Messaging.

Chippewa Valley Hospital

Metroplex Adventist Hospital

Central Texas Medical Center

Rollins Brook Community Hospital

Florida Hospital North Pinellas

Florida Hospital Lake Placid

Florida Hospital Wauchula



Identifying a voicemail message

UM messages are delivered to your inbox.  The FROM field will vary depending on whether the call is placed from an extension in our voicemail system or not.  When the message is from an internal extension, FROM will display the first and last names of the extension’s owner.  When the message originated from an external phone or an extension not configured for voicemail, FROM will display “Cisco Unity Connection Messaging System”.  The SUBJECT line will also vary depending on the information available at the time of the call.  If a call is from an internal extension SUBJECT will include the sender’s name and extension.  If the call is from an external source it will display the name and phone number of the caller, as provided by the caller ID service.

Managing your voice messages

Please refer to the table below for instructions on how to manage voicemail via Outlook.

To Action
Listen to voice message Double-click on the WAV file attachment.  Your computer’s audio player will launch, and you should hear the message being played.  The message is moved to “saved messages” in the voicemail system.
Delete a voice message Delete the email containing the voice message.  The message is moved to “deleted messages” in the voicemail system.
Mark a voice message as “read” Mark the email containing the voice message as read.  Please note by default this occurs by either opening the email message or just clicking on it if Outlook’s reading pane is turned on.  The message is moved to “saved messages” in the voicemail system.
Reply to a voice message Replying to a voice message via Outlook is not supported.
Forwarding a voice message Forward as a regular email message.  The message is treated as a regular email message.


Frequently Asked Questions

How do I enable Unified Messaging? AHS Voice Services team will enable your voicemail account for Unified Messaging by default.

Why is there a delay between the time when my phone’s light come on and the time when the message appears on Outlook? While the voicemail server is internal, the AHS email is a service hosted by Microsoft.  The voicemail server sends the message to Microsoft’s servers as soon as it records it.  There will be a delay, sometimes more noticeable than others, before the message is delivered to the email client.  This delay also affects message status updates.

Why does the voicemail light go out if I haven’t listened to my message? Unified Messaging maintains voice messages on both email and voicemail servers synchronized. This includes the status of those messages.  When an email containing the voicemail message is marked read by your email client, the status of that message is updated from “new message” to “saved message”.  If you use Outlook’s Reading Pane feature, this could happen unintentionally when the voice message gets the focus and it is “previewed” on the reading pane.

Can deleted voice messages be recovered? You may recover voice messages using your phone or using Outlook.  To recover a voice message using Outlook, find it in your Deleted Items folder under Inbox and move it back to Inbox.  To recover a voice message using your phone, access your voice mailbox and press 3 (review old messages) then 2 (deleted messages).

May I move voice messages to a different folder? If voice messages are moved to a subfolder of Inbox, the voicemail server treats the message the same as if it were left in the Inbox folder.  However, when a voice message is moved to an external folder (not a subfolder of Inbox) the voicemail server loses access to that message.  When this occurs the voicemail server marks its copy of the message “deleted”.

May I forward a voice message from my email client? You may use your email client to forward voice messages. However, forwarded messages are treated as regular email messages and will not light up the recipient’s phone.

Will voice messages be delivered to my mobile email client (AirWatch)? While the email containing the voice message will be delivered to your AirWatch Inbox, the voicemail attachment will not play inside AirWatch.  This is because AirWatch Secure Content Locker does not support WAV files.